Terms of Service
Effective: September 2026 (version 2026-09-v4)
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your use of VozyScribe, operated by Trinovar Tech LLC (“VozyScribe,” “we,” “us,” or “our”). By registering an account, checking the agreement box during registration, uploading content, or using the Service, you agree to these Terms. If you use the Service for an organization, you confirm that you have authority to bind that organization.
You must provide accurate account information, keep your credentials confidential (we recommend turning on two-step verification in Settings, and you are responsible for activity under your account), promptly notify us of suspected unauthorized access, and use the Service only where you have all required rights, permissions, notices, and legal authority.
2. The Service
VozyScribe is a software-as-a-service platform that stores audio at your direction, generates transcripts, and may generate AI-assisted analyses and exports. Service features, processing limits, supported formats, and plan availability may change as described in these Terms or the applicable subscription terms.
Early access. If you are given early access to a beta version of the Service, the beta access agreement you accept also applies to that access. It supplements these Terms and the Privacy Policy, and you must also accept them.
3. Your Content and Ownership
You retain 100% of your intellectual-property rights in audio and documents you upload, transcripts generated from audio, and analyses generated for you (“Customer Content”). We do not claim ownership of Customer Content.
You grant VozyScribe a limited, non-exclusive, worldwide license to host, copy, process, display, transmit to our service providers, export, and delete Customer Content solely as needed to operate, secure, support, and provide the Service at your direction. This license ends when Customer Content is deleted from the Service, except for limited residual copies retained in ordinary backups until overwritten and records we must retain by law.
If you send us feedback, ideas, or suggestions about the Service (“Feedback”), you agree that we may use, modify, and incorporate that Feedback for any purpose, without any obligation to compensate you, credit you, or keep it confidential.
4. AI-Assisted Outputs; No Legal Advice
The Service uses third-party artificial-intelligence services, including AssemblyAI, ElevenLabs, and Anthropic, to generate transcripts and analyses. AI output can be inaccurate, incomplete, misleading, unavailable, or hallucinated. Speaker labels, timestamps, the words flagged as doubtful in “Words to check” (which does not mean the unflagged words are correct), summaries, timelines, important items & follow-ups, and other analyses are assistance tools only.
Attorneys, legal professionals, and every other user are solely responsible for independently reviewing and verifying all output before relying on it in court, with a client, before an agency, in a filing, or for any other legal, professional, or consequential purpose. VozyScribe does not provide legal advice, does not make legal determinations, and does not create an attorney-client, fiduciary, or other professional relationship.
VozyScribe does not use Customer Content to train public or commercial AI models. See the Privacy Policy for how our third-party AI subprocessors handle Customer Content.
5. Prohibited Uses
You may not upload or process illegally obtained recordings; recordings made without legally required consent or notice; content that violates privacy, wiretapping, surveillance, confidentiality, copyright, or other laws; or content for which you lack authorization. You are solely responsible for determining and complying with the recording, wiretapping, and consent laws applicable to you, the recording, and every participant in it — those laws vary by jurisdiction, and VozyScribe does not verify your compliance with them. You may not abuse the Service, interfere with it, reverse engineer it except where law prohibits restriction, bypass usage limits or access controls, access another person’s content, introduce malicious code, or use the Service for unlawful, harmful, or fraudulent activity.
6. Fees, Subscriptions, and Changes
Paid subscriptions and payments are processed by Stripe. You authorize applicable recurring fees, taxes, and charges for your selected plan or processing volume. Your plan’s displayed usage limits apply. An upgrade may take effect immediately according to Stripe’s proration settings. A scheduled downgrade or cancellation does not reduce your existing benefits before the end of the paid subscription period; the selected lower plan, or the Free plan after cancellation, applies when the paid period ends. The Free Trial's transcription minutes and any other Free-tier usage allotment (including legal-analysis runs) are a one-time offer per account: an account that has ever held a paid subscription does not receive a new trial allotment on canceling — it moves to the Free plan without a fresh trial allotment, regardless of how much of the original allotment was used.
AI analysis uses credits according to the rule displayed at the time of use. The charge is calculated separately for each recording and tool generated. Regenerating a result uses credits again; retrying a failed analysis uses no additional credits. Viewing saved results does not use credits. The same rule applies to plan and add-on credits.
Add-ons. While you hold an active paid subscription you may buy add-on packs, one-time purchases of additional transcription minutes and AI analysis credits at the price and size shown when you buy. An add-on is a separate one-time charge, not a subscription, and it does not renew. Your plan’s monthly minutes and credits are always used first; an add-on balance is used only after they are used up. Unless you turn it off in your account Settings, we ask you to confirm before an upload uses add-on minutes. Unlike the monthly allowance, an add-on balance does not reset at the end of the month and does not expire while your paid subscription remains active. Add-ons increase only your minutes and credits: the audio length per file, the number of files processed at once, audio retention, and every other limit of your plan still apply. If your paid subscription ends, or your account moves to the Free Trial or Free plan, any remaining add-on balance stays on your account but cannot be used until a paid subscription is active again. Add-ons cannot be bought for, or used on, the Free Trial. Add-on balances have no cash value, are not transferable, and are not refundable except where required by law; if the payment for an add-on is refunded or successfully disputed, the corresponding balance is removed. We may change the size or price of add-on packs for future purchases, which does not affect balances you have already bought.
Unless required by law, fees are nonrefundable. You are responsible for maintaining a valid payment method. We may suspend or limit paid features for overdue amounts, failed payments, suspected fraud, or misuse.
If we increase the price of your active subscription plan, we will notify you by email at least 30 days before the new price takes effect. The new price will apply starting with your next renewal after that notice period and will not apply retroactively to your then-current billing cycle.
7. Suspension and Termination
You may stop using the Service and delete transcripts from your account. We may suspend or terminate access when reasonably necessary to protect the Service, users, or third parties; to address a breach of these Terms; or to comply with law. Termination does not relieve you of payment obligations already accrued. See the Privacy Policy for current deletion behavior.
8. Disclaimers and Limitation of Liability
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOZYSCRIBE DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOZYSCRIBE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO VOZYSCRIBE FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
VOZYSCRIBE WILL NOT BE LIABLE FOR ANY DECISION, ACTION, FILING, COMMUNICATION, OR OTHER CONSEQUENCE RESULTING FROM RELIANCE ON AI-GENERATED OR MACHINE-GENERATED OUTPUT WITHOUT INDEPENDENT HUMAN REVIEW.
9. Indemnity
You will defend, indemnify, and hold harmless VozyScribe and its personnel from claims, losses, liabilities, and reasonable expenses arising from your Customer Content, your use of the Service, your breach of these Terms, or your violation of law or another person’s rights.
10. Changes to These Terms
We may update these Terms by posting a revised version with a new effective date. If a change materially affects you, we will show you a prominent in-app notice, which may require your acceptance before you can continue using the Service.
11. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law rules. Excluded Disputes (defined in Section 12), and any Dispute if the arbitration agreement in Section 12 does not apply, is opted out of, or is found unenforceable, must be brought exclusively in the state or federal courts located in San Juan, Puerto Rico, and you consent to their jurisdiction and venue.
12. Arbitration Agreement and Class Action Waiver
Please read this section carefully. It affects your legal rights and requires most disputes between you and VozyScribe to be resolved by individual arbitration rather than in court.
You and VozyScribe agree that any claim or dispute arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding, individual arbitration rather than in court, except that either party may bring an individual action in small-claims court, and disputes over the enforcement or infringement of either party’s intellectual-property rights (“Excluded Disputes”) are not subject to arbitration.
The Federal Arbitration Act governs this arbitration agreement. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, before a single arbitrator, and may be conducted by telephone, videoconference, or written submissions rather than in person unless the parties agree otherwise. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.
You and VozyScribe each waive the right to a jury trial and to participate in a class action, class arbitration, or representative proceeding. Claims of more than one user may not be arbitrated or litigated jointly or consolidated with those of any other user. If this class-action waiver is found unenforceable, the rest of this arbitration agreement will be null and void, and the Dispute will instead be resolved under Section 11.
You may opt out of this arbitration agreement by emailing info@vozyscribe.com within 30 days of first agreeing to these Terms, including your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.
13. Time Limit to Bring Claims
To the extent permitted by law, any claim arising out of or relating to the Service must be brought within one (1) year after the claim arose, or it is permanently barred.
14. Assignment
We may assign, transfer, or delegate this Agreement and our rights and obligations under it, in whole or in part, without notice, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer this Agreement without our prior written consent.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, except as expressly provided in Section 12 regarding the class-action waiver.
16. Entire Agreement; Waiver
These Terms, together with the Privacy Policy, constitute the entire agreement between you and VozyScribe regarding the Service and supersede any prior agreements or understandings on the subject. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
17. Contact
Questions about these Terms may be sent to info@vozyscribe.com.